Authorised Reseller

SHOP

Delivery
Delivery is calculated on the weight and destination address of your order. These charges will be confirmed as you proceed through the checkout. Delivery dates are promises given in good faith by The Company to indicate estimated delivery times but shall not amount to any contractual obligation to deliver at the time stated. The Company will accept no liability for, or consequential loss, or damage arising from delay in delivery. Goods are dispatched via various recognized carriers. It is the Customer's responsibility to check all goods for damage before signing for acceptance of said goods. Once goods are signed for The Company will not admit any liability for damage.

EAD generally dispatch orders for next day delivery before 5pm, during normal working hours. If the customer is unable to receive the delivery, a card will be left. After two failed deliveries a further charge of £5 will be made for each further delivery attempt. It is the customer's responsibility to pay any additional charges and request for payment will be made by email prior to any further delivery attempts. Saturday morning deliveries can be made with prior arrangement and at an additional cost of £25.

If deliveries cannot be made and fail due to no contact with the delivery company and are then returned to our office, a charge of £25 will be made to cover the return postage and packaging before the goods are resent. If the customer changes the delivery address once the consignment has been dispatched, a further charge of £10 will be made to cover the change of address.

EAD will use its reasonable endeavors to deliver within 5 days of receipt of the Customer's order subject to stock. Generally orders are dispatched same day if the order is placed before 1 pm, subject to stock.

Non-Delivery
EAD will not accept liability for goods lost in transit unless we are notified within 5 days of the expected delivery date. We shall accept no liability for shortages, non deliveries, incorrect goods and goods damaged on delivery outside the reported time scales.

Damage in Transit
The Company will repair or replace free of charge goods damaged in transit provided that The Company receive written notification of such damage within two days of delivery. Goods received in a damaged or unsatisfactory condition must be signed for as such. On receipt, goods should be checked with the advice note enclosed with the goods. Shortage claims will only be considered if The Company receives written notification of such shortage within 24 hours of delivery, failing which no liability will be admitted. The packing and contents should be retained for inspection.

Damaged Goods
Should any damage be indentified upon opening the package EAD must be advised within 48 hours of the exact damage. It is imperative that the customer does not dispose of any of the packaging as this will be required to affect a claim against the carrier. We cannot accept any claims for damage if the above time scales are not followed.